Frequently Asked Questions

Q: Are all taxes included in the final price?

A: Yes, absolutely. At ProGoal Kits, the price you see is the price you pay. Our listed prices cover all applicable taxes and duties, ensuring a transparent shopping experience without hidden fees at checkout.

Q: What payment options do you support?

A: We prioritize your security by offering trusted payment methods including Visa, Mastercard, Western Union, and secure Bank Transfers. All sensitive data is protected via advanced SSL encryption technology.

Q: I had trouble with my card payment, what should I do?

A: First, please verify that your card details are accurate and your bank permits international purchases. If issues persist, feel free to try a different payment method. Rest assured, if a transaction fails but funds were held, your bank typically reverses the hold within 5-10 working days.

Q: Do you deliver to my country?

A: We certainly do. ProGoal Kits proudly serves football fans worldwide. We utilize optimized logistics channels from our regional distribution centers to get your gear to you as quickly as possible.

Q: How long until my package arrives?

A: Delivery times vary by region: European customers can generally expect their items within 7-10 business days, while other global locations typically fall within a 7-20 business day timeframe.

Q: How does the "Pre-sale" system work?

A: Pre-sale items allow you to secure high-demand or upcoming jerseys before they are officially available in stock. We ship these items strictly in the order they were purchased as soon as the inventory arrives.

Q: Am I able to return custom-made jerseys?

A: Since personalized items (including names, numbers, or specific patches) are crafted specifically for your order, they are non-returnable and non-exchangeable unless there is a clear quality manufacturing defect. Please review your customization details carefully before checkout.

Q: What is your return policy for non-custom items?

A: Standard items may be returned or exchanged within 30 days of receiving your order. Please ensure the product is unused, unwashed, and returned in its original condition with all tags intact.

Q: How should I wash and care for my new kit?

A: To maximize the lifespan of your jersey: wash in cold water (inside out), avoid bleaching agents, and hang to air dry. Please ensure you never iron directly onto any heat-pressed names, numbers, or logos.